Introduction
This document is the agreement between you and CoreHost for the use of corehost.io and the services sold on it. Please read it before using our services; it applies to all users unless we have agreed otherwise with you in writing.
We may amend this document from time to time. We will take reasonable steps to notify registered users of material changes, and changes take effect when posted to this page.
Definitions
"CoreHost", "us" or "we" means the operator of corehost.io, an Australian-registered business (ABN 79 556 107 877). "You" means the user, customer or visitor of our website. "Service(s)" means any product, software or other saleable resource we provide, free or paid. An "app" or "instance" means a managed application we run for you on our infrastructure.
1. Registration & Eligibility
You must be at least 16 years old to use our services. We may, at our sole discretion, decline to provide services to any customer. By signing up you agree to be bound by this document and by our Acceptable Use Policy, which forms part of this agreement. You declare that the information you provide is accurate and kept up to date.
2. The Service
We provide managed hosting of the open-source applications listed in our catalog: we operate the underlying infrastructure, provisioning, TLS, updates, daily backups and monitoring. You operate the application itself and are responsible for its content, its users and its configuration.
The applications we host are open-source software owned by their respective projects and provided under their own licences. Some applications carry upstream licence terms that apply to how you use them; these are noted on the relevant catalog page.
3. Billing & Payments
Payment
Billing is prepaid. You add funds to your account balance by credit or debit card via Stripe, in USD, AUD or EUR, and each app draws its flat monthly price from that balance. Card details never touch our servers. Australian customers receive GST-compliant invoices.
Auto top-up
If you turn on auto top-up, you authorise us to charge the card you saved, without you being present, the amount you chose each time your balance falls below the level you chose. We charge at most 3 times a day and 10 times a month, and email a receipt for every charge. If your bank asks you to confirm a charge, we email you a link to do so. If charges keep failing we switch auto top-up off and tell you. You can change the level, the amount or the card, or turn auto top-up off, at any time on your billing page; turning it off stops future charges straight away.
Starting credit
New accounts receive a one-time USD $5 (or currency equivalent) service credit with no card required. Credit has no cash value, is not transferable, and is consumed before your paid balance.
Renewals and cancellation
Apps renew automatically each month from your balance until cancelled. You can cancel any app at any time from the control panel; it will run until the end of the period already paid and will not renew.
Price changes
If we change the price list, apps that already exist keep the pricing in effect when they were created. New pricing applies only to apps created after the change.
Chargebacks
Please contact us before initiating a chargeback. Genuine billing mistakes are fixed quickly and without argument. Accounts that initiate chargebacks without contacting us may be suspended and charged reasonable administration costs we incur.
4. Your Data
Your data is yours. Every instance includes SFTP access and the hosted applications provide standard export functions. Instances run in the region you selected, and encrypted backups of them are stored in the EU.
After an app is terminated we retain its data, including backups, for 14 days as a recovery safety net, then permanently delete it. See the Privacy Policy for how we handle personal data, and the Acceptable Use Policy for the narrow circumstances in which we access instance contents.
5. Service Levels
We operate a public status page with live service health and incident history. We work to keep availability high and communicate honestly when we fail, but we do not currently publish a contractual uptime percentage; where consumer guarantees under the Australian Consumer Law apply, nothing here limits them.
6. Acceptable Use & Enforcement
Use of our services is subject to the Acceptable Use Policy. Our standard enforcement ladder is notice, 48 hours to remedy, suspension (with data preserved), then termination, except for the serious categories listed in the AUP, which result in immediate suspension.
7. Limitation of Liability
To the maximum extent permitted by law, our total liability under this agreement is capped at the amount you paid us in the current billing period, and we are not liable for indirect or consequential loss, including loss of revenue. Nothing in this agreement excludes rights that cannot be excluded under the Australian Consumer Law.
8. Termination
You may close your account at any time from the Danger zone on your account page, or by contacting support. Closing your account deletes it straight away and cannot be undone: your apps are stopped and deleted with their data, your support tickets, saved payment details and sign-in are removed, and any remaining balance is forfeited. We email you a confirmation when it is done. We keep a record of payments and balance changes, without your name or email, as required for legal and accounting purposes. We may suspend or terminate services for breach of this agreement or the AUP as described above.
9. Governing Law
This agreement is governed by the laws of New South Wales, Australia. All relevant consumer rights are unaffected, and we comply with applicable Australian law, including the Australian Consumer Law, in providing services to you regardless of your country.
Questions
Questions about this agreement: legal@corehost.io.